State Farm® Insurance Agent Brian Downes

"Please disregard my previous review! I was trying to leave a 5 star review on my iPhone and flubbed it!!! So frustrating… My experience was in fact excellent, and alleviated my concern about the issue I raised. Aaron Anglin’s assistance was professional, courteous and efficient. Very happy to access easily a service-minded professional!"

"In March, I noticed that my policy amount increased by about $20, but didn't question it since everything has gone up. Then I noticed that the policy amount increased again in April by $50. I kept saying I was going to call but did not get a chance until I saw the third increase of $21 in June (totaling $90 in less than 6 months). I spoke to Darrah who could not clearly explain why my bill went up because the statement does not explain it. She stated that she would call the billing department and call me back in one hour and instead she emailed me a response that STILL DID NOT EXPLAIN THE INCREASES TWO HOURS LATER. I emailed her to call me and she NEVER did. I then called again and spoke to Aaron who was nice and trying to be helpful but again, stated that he would have to speak to someone in that department. He finally called me the next business day and could only explain one increase which was that the low-mileage discount that I normally received monthly (since I drive my car LESS THAN 5k A YEAR) was removed. I'm NOT sure who removed it, because it was NOT me, but he stated that it may have been when I order the beacon to enroll in the FREE "Drive Safe & Save" program with the hope of getting ANOTHER DISCOUNT. Somehow, this impacted my rates to increase, and he could NOT clearly explain why. I am currently waiting to hear from Lisa, the Office Manager, and hope that she will be able to explain what has happened along with returning my statements to the regular amount that I always paid IN ADDITION to a credit for the additional amounts that I unjustly paid AND an apology for all my time wasted and lack of professionalism on the agent Darrah. I have been with this company many years, have multiple policies and too old to deal with this nonsense. Going to report to BBB!"

"I called the general inquiry number in order to get in contact with Brian Downes office. I had the pleasure of speaking with Akeelah, who was both attentive and helpful. The wait time for the office was longer than expected however, she kept me informed and assured me she would wait on the line with me until I was connected. She made my whole experience very pleasant!"

"I work with Erika Vasquez. She makes my life that much easier. She is a pleasure to work with. Always is fast to call me back, someone I can rely on to get the job done. She is amazing. I can't thank her enough for how fast she handled my claim. It's so nice to work with someone you can trust. Sharon Roberts"

"I truly recommend State Farm Agent: Lisa DeSena She is knowledgeable, diligent and truly cares for her customers. Lisa DeSena is a perfect example of State Farm motto: "Like a good neighbor state farm is here" --- she represents this motto to the fullest, and goes the extra step to make sure no mistakes or misunderstandings are taking place. Thank you Lisa for your help!!"

"State Farm with the multi plan discount is LESS expensive than Geico and you get to speak to the agent of your choice and follow up with that agent. My agent Erika Vasquez is wonderful. Knowledgeable, professional, patient, explains things clearly and makes me feel like she is looking out for my families best interest. So happy that I did the switch to State Farm."

"I have a collision policy with State Farm. Mike Marziliano had told me via email that my policy had been active before my phantom vehicle accident. Where a white van that hit me fled the scene within moments of my car hitting a naasau expressway traffic light. I had followed the usual process of filling for collision reimbursement. The title itself was still in the leasing company’s name (SEL LEASING COMPANY) and was supposed to be double transferred to me as the subleaser of the original leaser of the car at the DMV. Never happened because it was a total loss on the accident day of oct 28th 2021 at around 6pm. ( needed mail in to Albany because of covid 19) ( Hyundai Elantra 2019 SEL) 13,000$ was sent to the leaser of the car ( my friend) so I myself could buy it for personal use from my friend and his leasing company: SEL LEASING COMPANY. The title had my friend’s name on the top. Maria Villanova of State Farm claims processing had given me an an appraisal of around 19,000 for the car. 3 months. I’m exhausted please be aware."