State Farm® Insurance Agent Brian Downes

"Ms Lisa DeSana has been helping my husband with our car insurance. We bundle our home and car insurance and it was so helpful. She also has been helping with the car cancelation form with my old insurance. I called or email few time either I spoke with Lisa or other Lisa's Coworker. They all are knowledgeable, professional, friendly and I cannot say enough about how happy I am with this agency and with their services. They are amazing Thank you for the great and fast service."

"Lisa provided excellent service! She was professional, responsible, and highly recommendable."

"When contacting the Brian Downes agency they do not only treat you like a good neighbor, but they treat you like family. Lisa DeSena is the absolute sweetest! She used her many years of experience to clear up my situation and did it with true professionalism. Thank you from the bottom of my heart."

"All of the office is responsive and helpful HOWEVER LISA D . Has been helping me with all of my policies, any issue that arises she is knowledgeable, professional, friendly and I cannot say enough about how happy I am with this agency and Lisa. She is an asset . They are amazing give them a call."

"I would give State Farm agent Aaron Anglin 6 Stars if I could! He's the definition of being in "Good Hands" with State Farm! He's personable, helpful and professional! I'm so glad that Aaron is my agent!"

"Professional and Helpful. I have been with them 11 years."

"I'm personally very happy and pleased by Brian Downes State farm manager and all his staff. They all are very professional, patient and very helpful in any matter about my home insurance. I will not transfer to another insurance company."

"Great experience with Erika Bravo - she's bilingual which is a plus, communicative and understanding. State Farm is lucky to have such a great representative!"

"Lisa was fast! Great service!"

"We have been with statefarm for over 20 years, but have only been with Brian Downes's agency for +/- 8 years. Our previous agency retired so I went ahead a chose Brian Downes since they were local. Mind you they never even called to thank us for the business whatsoever. Recently I've encountered an issue that I realized that one of my property did not have coverage for over 2 years (that was my mistake for not noticing it earlier) but the root of the problem was caused by their office's mistake. (I have email convo proof that I submitted what was required) I have requested a phone call or email from Brian Downes but I was informed he was away for conference. 10 days went by I still have not received any call or email. I've had enough at this point so I called up statefarm to request agency transfer. Next thing you know I get 2 calls from Brian Downes's office to see what they can do the keep my business, I said why isn't Brian calling me himself to ask why I am so displeased with their service, I was given the reason "speaking to me is like speaking with Brian, we work together, you know he's the CEO" basically in translation to me is my business is not worth his time of day. In total I have 12 policies with him, but I guess it's just not worth his while for a courtesy call or email."

"We were with State Farm for almost 10 years and never ever missed a payment. At first, State Farm had good prices but after the pandemic, they became another corrupt company who are taking advantage during this inflation. We started with one agency in another borough and then we went with this agency Brian Downes almost 6 years ago. I gave it 2 stars only because during the 2019 storm in NYC, State Farm were on point and on time in every way. After the pandemic, we noticed every month; the price kept going up and never down no matter what. This agency is not attentive to their client's best interest. They are only about increasing and collecting their money. Every month, we were always told that all the insurance statewide are increased by 20%. In Jan 2024, we took and submitted the Defense Driving Certificate. They took long to adjust the total. I finally decided to call. Like always, "sorry, we haven't received the changes", yeah right. March 2024, we received the call with the new monthly total for 3 vehicles, we were satisfied. April 2024, we received a notice with another total amount saying it increased from $407 to $476 a month. We called and was told again about the 20% statewide increased on April 29th, 2024. We called State Farm 800#. Representative was surprised to hear about the so call statewide 20% increase. Also, with State Farm, clients need to deal directly with a private State Farm agency. We couldn't deal directly with the company. We decided to give up and go with another insurance company. GEICO gave us the same policy we had with State Farm paying $91 less a month. We were also told that they should go by the history (age, credit, driving, tickets, accidents, suspensions, DUI/DWI, etc). We contacted Consumers Affairs and was told that they have received lots of complaints against State Farm about over charging their clients. We were told that the increase goes to the agency, not the policy. We will be calling the Attorney General to file a complaint. Inflation is hurting us ALL. Everyone need to file complaints so we can stop these companies that are lying and stealing from us."

"Erika Bravo is the best. She is extremely knowledgeable about homeowners insurance and will get you a quote quickly. Erika gave me an excellent policy at an excellent price."

"Worked with Ericka she was great and very patient couldn't ask for a better person to talk to."

"Very helpful staff! One of the best agencies I have ever worked with. Erika helped me a great deal, working tirelessly on behalf to get my issues resolved. The entire agency has an amazing staff and go above and beyond to help their customers. Highly recommend this agency."

"I have had state farm for some time now but since I've been working with this particular branch, I have been more than satisfied with their service. Lisa is the best. She always makes everything so simple for me. Thank you Lisa and the State Farm team, you guys rock."

"I have been with Brian Downes Agency, representative of State Farm Insurance, for decades. I worked with Lisa for two decades and she is always professional, courteous and helpful."

"Always a pleasure - everyone is helpful."

"Not helpful, didn't even refer me to another Agent!"

"Erika is amazing!! Customer service is done the right way. Professional, Patient, I couldn’t ask for anyone better to handle my life insurance."

"Please disregard my previous review! I was trying to leave a 5 star review on my iPhone and flubbed it!!! So frustrating… My experience was in fact excellent, and alleviated my concern about the issue I raised. Aaron Anglin’s assistance was professional, courteous and efficient. Very happy to access easily a service-minded professional!"

"Lisa was a great Help!"

"I had a great experience with Helen Kim from this location. She is very efficient on all matters and provides very clear explanations on all my questions! She deserve a raise honestly!"

"Good Service from our Agent."

"Excellent help whenever needed!"

"I have to say I love State Farm insurance and with out the Agent Erica I’m lost she is the best"